Huntsville HVAC
Consumer Support
Guide

Before making decisions, get the facts from official sources rather than social media or word of mouth.

• Try the company directly. Call the number on your invoices or service agreement and check its website for customer notices.
• Look up the license. Use the Alabama Board of Heating, Air Conditioning and Refrigeration Contractors (HACR) to check contractor licensing. If the online search is unavailable, contact the board for assistance.
• Check the business record. The Alabama Secretary of State’s business entity search provides company records. A business registration alone does not confirm an active HVAC license or current operations.

If your company is still operating and can serve you, you may want to stay with it. This guide is for anyone who can’t get the service they need.

Pull everything related to your system into one place. It makes future service faster and helps you check your warranty coverage.

If a technician recently worked on your system, write down the date and what was done while you still remember.

Changing service providers does not automatically mean losing all your coverage. Start by separating the manufacturer’s warranty from any labor or service agreement.

Check registration and claim requirements

Many manufacturers require registration within a set time for enhanced coverage. A licensed HVAC contractor may be able to process the manufacturer’s parts warranty claim, depending on the manufacturer and warranty terms. Verify the plan, any dealer requirements and the claims process before authorizing a repair. A covered part does not necessarily mean the entire repair is free.

Have another brand? Use that manufacturer’s official warranty resources or ask our team where to start.

Prepaid maintenance plans are agreements with the original company. Another provider does not automatically take them over. Keep your receipts, contract and a record of any service you did not receive.

• Paid by credit card? Contact your card issuer promptly about services not provided. Ask about the dispute process and deadlines; a refund is not guaranteed.
• Received a bankruptcy notice? Follow the court’s instructions and deadlines for creditors, and consider getting legal advice about your situation.
• Need consumer guidance? Contact the Alabama HACR board or the Alabama Attorney General’s Consumer Interest Division.

If your system is complete and operating normally, these basic steps can help while you arrange service. Follow your equipment manual and leave repairs to a qualified professional.

• Check the filter. Clean or replace it according to the manufacturer’s schedule and your home’s conditions.
• Keep the outdoor unit clear. Remove leaves and loose debris, and maintain the clearance specified by the manufacturer.
• Check the thermostat. Review settings and replace batteries if needed.
• Watch for changes. Unusual noises, short cycling, weak airflow, leaks or persistent burning odors need professional attention.

Whoever you choose, take a few minutes to verify the essentials before work begins.

• ✓An active Alabama HACR contractor license you’ve verified yourself
• ✓Proof of liability insurance
• ✓Required permits for installations and major work
• ✓A local track record and reviews you can read
• ✓Clear, written pricing before work begins

Be cautious about unsolicited “takeover” claims. If someone calls or knocks saying they are taking over your old company’s accounts, verify that claim independently, especially before paying. Look up their license and call back at a number you find yourself.

We’re committed to helping our neighbors keep safe, reliable heating and cooling. Talk with our team about your equipment, your records and the service you need.

Ask about availability, scope and any fees when you call. Our team can explain your options before you authorize service.