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"...all my expectations were met" |
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Annette,
I'm sure you already know this; however I wanted to e-mail you so you would know that I purchased a new complete Carrier 2.5 ton system for my home from your sales person Jay Allen.
Jay was very helpful, professional, and honest and did everything we agreed upon. Jay is very much customer oriented. He was a pleasure to work with and I actually paid a little more for your system.
The reason for the e-mail is to tell you that not only Jay but your entire staff to include installers and technicians did a very good job and all my expectations were met.
All my questions and sorry to say, some of my change request were met with a very accomodiating and a cheerful attitude.
I have already passed along your company information to 2 people that will be replacing their systems and I will continue to advise others if I have the opportunity to permit Indoor Comforts to bid on the job. I will be using your company for all future needs.
I would also like to thanks Home Depot for working with me to increase our credit line to allow us to purchase the system from Indoor Comforts, they have also been a pleasure to work with, to include some chanes I had to make to the contract at the end due to my wife's unexpected surgery.
I am sending this information of my own free will and no-one asked me to provide any feedback what so ever.
Sincerely,
Mark Smith |
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Dear Annette,
I'm proud to support a successful woman owned business.
I thank Searcy for his professional service, and the crew were very good as well!
Eva Johnstone. |
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"knowledgeable, resourceful, courteous and very energetic" |
I am writing to express my satisfaction with my recent installation of a Carrier central air and heat pump system. I was particularly impressed with the installation crew of Tim and John. They were knowledgeable, resourceful, courteous and very energetic during the entire installation process. When I would ask a question or request something to be done a particular way they were always willing to immediately answer my question or accommodate my request. Their resourcefulness was particularly demonstrated when we discovered some original builder issues affected the installation and they quickly suggested a “work around” for these issues. Throughout the installation I was struck by their level of energy and willingness to consistently work hard to get the job done. I was quite impressed with this team.
I am already very pleased with my system and its performance. Due to the recent variations in our weather, I have ad the opportunity to evaluate both the heating and cooling cycle. Both cycles have performed well and the system has easily maintained the desired temperature in my home. I am also very appreciative of Searcy’s continued interest during the progress of the installation and his willingness to offer assistance during and after the installation.
Thank you for your cooperation, the excellent crew, the timely completion of my installation, and the pleasant home environment I am now enjoying.
Sincerely,
Gregory Lazarian |
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" ... courtesy and attention to customer wants were excellent" |
Dear Ms. Hale;
A week ago, I had to replace the air mover section of my home HVAC system.
Messers Rob Prince and Bryon White took the order. They did what I consider an excellent job. Their courtesy and attention to customer wants were excellent. I like the work and it is very professional.
Both of these young men spoke well of their employer and I concur.
Sincerely,
Raymon M. Jones |
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"Thanks for the Great Service" |
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The work was done in a timely manner and the unit is working great!!
I appreciate you jumping thru all the hoops to get this done under my warranty.
I will recommend you to anyone who asks.
Bruce |
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"ethical, courteous, efficient and professional" |
Hello,
I just wanted to send a note of thanks for the quality of service I received. Being relatively new to the Huntsville area, I had no network of home maintenance professionals, which resulted in my subjection to numerous inhumanities at the hands of various troglodytes and hucksters. This is why I was glad to receive the quality of service your company provides. Sean/Shawn was ethical, courteous, efficient and professional. Also, the individual who took my phone call was helpful and effective in making arrangements around my schedule.
As I will soon have a woman and child joining me in the condo, I’m pleased to know Indoor Comfort is available and I wouldn’t have a problem having service completed in my absence.
Thank you,
Jeremy Mason |
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